Swiftlane Reviews -2023

About Swiftlane

Swiftlane is a complete physical security solution for multifamily buildings. The cloud-based access control and video intercom system won SIA’s 2020 New Product Showcase award in the Access Control Software, Hardware, Devices & Peripherals – Wired category. Recently, Swiftlane was selected as a 2021 Architizer A+Product Awards Special Mention in the Innovation – NEW! category, and was also a Finalist in the Building Equipment & Systems category. Based out of San Francisco, Swiftlane deploys all over North America.

Overview of the Swiftlane video intercom system

The Swiftlane video intercom display measures 5.8 inches, which is significantly smaller than the 11.6-inch video intercom display offered by competitors. This may cause frustration with residents and visitors who have a smaller display to interact with (especially when they’re searching the directory of a 30+ unit apartment building).

To cut its costs, Swiftlane purchases its larger intercom models from Akuvox, a company based in China. They also use refurbished Apple iPhones for their smaller intercom models. Since they do not manufacture their intercom hardware but instead purchase it from Akuvox and Apple, if either of these two companies stops supporting the hardware or its relationship with Swfitlane, the service at your building may no longer work.

Additionally, because Akuvox is based in China, there could be legal concerns regarding your tenant’s data privacy at your building. Moreover, iPhones are not designed for outdoor use and cannot be in direct sunlight, rain, and cold weather for long periods. Nor are iPhones built with high levels of physical security, which could result in the iPhone being tampered with or hacked at your property.

Unlike other video intercom systems, Swiftlane does not offer integrations with property management systems or popular smart locks, which means property owners and managers may have to spend time updating multiple systems when residents turnover. Finally, Swiftlane’s video intercom lacks essential features such as single- and recurring-use PIN codes for deliveries or the ability to open the door through their mobile app.

Key Features

Swiftlane’s unified security solution offers the most diverse and flexible security features for users and system admins.

Integrated access control and video intercom system, including face recognition access, mobile app unlock, PIN code and key cards and fobs
IK10 rated vandal-resistant touchscreen directory and digital multi-tenant screen
Sleek mobile app for residents that reliably receive video intercom calls every time
Generate temporary, single-use PIN codes with the ability to set expiration times
Schedule multi-use PIN codes during specific days and times

Hardware: The SwiftReader

The SwiftReader combines multiple forms of access control and video intercom into a single device and offers the smartest, most secure way to access any multifamily building.

Robust metal enclosure
Slick, matte dark gray finish
Weatherproof and water-resistant design
Simple, one wire Power over Ethernet install
Quick installation process
IK07 impact rated for vandal resistance
Strong, secure aluminum body with vandal-proof design
Sunshade options for outdoor units with water-resistant enclosure
Additional theft and vandal protection insurance available

TOP SYSTEM FEATURES

Unified access control and video intercom system, including face recognition access, mobile unlock, PIN code and key cards
IK10 rated vandal-resistant touchscreen directory and digital multi-tenant screen
Sleek mobile app for residents that reliably receive video intercom calls every time
Generate temporary, single-use PIN codes with ability to set expiration times
Schedule multi-use PIN codes during specific days and times
Advanced, comprehensive resident security, which is the #1 most important leasing and buying decision for any property
Options to install alongside an existing or a new key fob system

Features

Video intercom and access control: Swiftlane’s hardware installation and operation are in one door panel.
Smartphone-enabled intercom: The system operates via a cloud-based dashboard where users can see guests and let them in.
Grant property access: Swiftlane allows admins to provide users with access that can be set to a specific schedule.
Building safety and security: Touchless entry and video calling ensure safe and secure access to the property.

Swiftlane Pricing

Several factors influence the cost of integrating Swiftlane into any given project, including building size, number of users, number of properties, etc. While the cost will vary from project to project, there will always be three components to the Swiftlane pricing model: hardware, annual software license, and installation.

Hardware: Swiftlane’s SwiftReader and Door Controller are one of the most competitively priced systems available on the market today compared to similar product offerings of the same form and function.

Annual Licensing: Swiftlane is a cloud-managed system, which replaces legacy on-site systems. The additional convenience of over-the-air software updates, remote management, and automated cloud backup with encrypted storage comes with an annual software licensing fee.

Installation: Swiftlane has a vast network of expert, local installers that provide fast, on-the-ground support, including installation.

Pros & cons

Pros:

Swiftlane video intercom users can accept calls from anywhere on their smartphones.
Swiftlane’s property admin dashboard enables property managers and owners to review door entry logs.
Video intercom and door access features are combined into a single door panel.
Reduces the need for key cards, access badges, and key fobs.

Cons:

5.8-inch display which is smaller than competitors’
Lack of PIN codes for visitors and deliveries
May not offer integrations with property management or access control systems.
New company with low customer reviews
Little information about ongoing and additional maintenance costs
Does not have an 11.6-inch display with options for leasing office and self-guided tours
Facial recognition often does not work and poses legal risks for property owners and managers around tenant data privacy in major cities like New York.
Lacking delivery options including one-time delivery codes for Amazon
Security and durability concerns
No elevator integrations

Why Choose Swiftlane?

By eliminating package theft, removing telephone lines, the cost of regular rekeying of doors, and onsite maintenance calls every quarter, you save anywhere between $4000-$5000 a year by upgrading to a Swiftlane system. Compared to legacy access systems, Swiftlane provides the fastest and cheapest upgrade path to existing buildings. It reuses your building internet or works over cellular, and eliminates the cost of intercom telephone lines (up to $2000 a year). The upgrade requires a single ethernet cable to the main door, without the need for running wiring to every unit (up to $800 per unit). The Swiftlane software comes with over-the-air updates, which means you constantly get new feature updates and reduce maintenance costs.

Swiftlane increases security for multifamily buildings, while reducing the friction for residents and adding many modern, desirable amenities. Along with an easy installation process, the Swiftlane solution improves the experience for residents, management and visitors. REQUEST A QUOTE FOR A SWIFTLANE SYSTEM TODAY!

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